We want everyone to be able to use this website, whatever their circumstances. This page sets out where we are, including the parts that are not good enough yet.
Many of the people who come to this site are living in poor conditions and are already dealing with a great deal. The last thing they need is a website they cannot use. We are working towards the Web Content Accessibility Guidelines version 2.2 at level AA, which is the recognised standard.
We are not claiming to meet that standard in full today. The section below sets out honestly what we know is wrong.
Every page uses proper headings in order, so a screen reader can move through a page by section
Text is dark on light with strong contrast, and resizes when you zoom
Pages work on a phone as well as a computer
We write in plain English and avoid legal jargon wherever we can
Data is presented in real tables rather than as pictures of tables
You can reach us by phone if you would rather not use the website at all
We audited the site in September 2026 and found the following. We are working through them.
Problem | Who it affects |
|---|---|
Many images have no alternative text, so a screen reader cannot describe them | People using a screen reader |
The page does not declare that it is written in English, so a screen reader may read it with the wrong pronunciation | People using a screen reader |
Images do not reserve their space before they load, so content can jump as a page loads | Everyone, and particularly people with motor or attention difficulties |
There is no skip to content link, so keyboard users must pass the whole menu on every page | People who navigate by keyboard |
Wide tables need sideways scrolling on a small screen | People on phones, and people using high levels of zoom |
We have not yet had the site tested by an independent accessibility auditor or by disabled users. We think it is better to say that plainly than to publish a conformance claim we cannot stand behind.
Please tell us, and please do not let it stop you contacting us about your home. If any part of this website is a barrier, get in touch in whichever way suits you and we will take your details another way.
Phone: 0161 826 1126
Or use the form on our contact page and tell us the best way to reach you
Tell us what you were trying to do and what got in the way. It helps if you can say what device or software you were using, but do not worry if you cannot.
If we act for you and you need us to communicate differently, tell us at the start and we will arrange it. That might mean large print, phone or post instead of email, more time to read documents, or speaking to someone you have asked to help you.
Use our complaints procedure. If you believe we have discriminated against you, you can also contact the Equality Advisory and Support Service, which advises on the Equality Act 2010.
Last updated: 16 September 2026. We review this page when the site changes.