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Housing Disrepair SpecialistsReported The Repairs? Nothing's Been Done?
Our housing disrepair team acts for council and housing association tenants in England and Wales. If you reported damp, mould, leaks or broken heating and it still has not been fixed, we want to hear from you.
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“Amazing and quick service, the team were so professional and friendly”
Panna A., Google reviewWe are the Housing Disrepair Experts
We specialise in supporting council and housing association tenants across England and Wales whose homes have fallen into disrepair. Our in house solicitors are here to help you get the repairs done and to claim any compensation you may be owed.
The Claims People is a trading name of Zen Law Limited, authorised and regulated by the SRA.
What we do for you
- Check whether we may be able to help, free and with no obligation
- Deal with your landlord so you do not have to
- Push for the repairs to be done
- Claim any compensation you may be owed
- No Win No Fee, with nothing to pay upfront
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“Zen Law were amazing with helping me through the process of making a claim against my housing association for damp. It is currently being addressed which wouldn't have happened without them. My handler Saaqib Ali was fantastic at keeping me in the loop and answering all the annoying questions I had.”
-Suzannah Pennock
Your Council Must Keep Your Home Safe
You are not expected to live in a property that is unsafe, damaged or affecting your health.
The law places clear responsibilities on landlords. Section 11 of the Landlord and Tenant Act 1985 requires them to keep the building itself in repair, including the roof, walls, windows and exterior, and to keep vital services like heating, water, gas and electrics functioning properly.
In England, the Homes (Fitness for Human Habitation) Act 2018 gives tenants the right to a home that is fit to live in. In Wales, the Renting Homes (Wales) Act 2016 places the same duty on landlords. Ongoing damp, mould growth, leaks, structural problems or other serious hazards can breach that standard.
If you have raised repair concerns and nothing has been done, you do not have to simply wait. The law allows tenants to pursue action to have repairs carried out and, depending on the circumstances, to recover compensation for the impact the disrepair has caused.
What You Can Claim For
If any of these affect your home and your landlord has not put it right, you may be able to have the work done and claim compensation for the time you have lived with it.
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Damp & Mould
Black mould, condensation, rising damp
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Active Leaks
Roof leaks, pipe leaks, water damage
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Broken Heating
Faulty boilers, no hot water, broken radiators
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Faulty Electrics
Exposed wiring, broken sockets, trip hazards
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Drainage Issues
Blocked drains, sewage problems, flooding
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Rotten Windows
Broken, rotten or draughty windows and doors
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Pest Infestations
Mice, rats, cockroaches, bedbugs
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Damaged Roof
Missing tiles, structural roof damage
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Crumbling Plaster
Walls cracking, plaster falling off
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Defective Brickwork
Cracked walls, subsidence, structural issues
How It Works
From your first enquiry to getting repairs done and compensation paid, here is what to expect.
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1
Complete Our Form
Fill in your details so we can check whether we are able to help and understand your situation.
2
Share Your Evidence
Send us photos, videos, and any messages you have sent to your landlord about the issues.
3
Letter of Claim
Your solicitor sends a formal claim to your landlord, starting the legal process.
4
Property Inspection
A surveyor visits your home to assess the disrepair and document the damage.
5
Repairs & Compensation
If your claim succeeds, your landlord carries out the repairs and any recovered compensation is paid.
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Start Your Claim
Answer a few questions to see whether we may be able to help
We act for council and housing association tenants in England and Wales
Our quick form takes just one minute
Your claim is handled by specialist housing disrepair solicitors
★★★★★4.9 out of 5 from 179 Google reviews
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Frequently Asked Questions
If you rent from the council or a housing association and your home has serious issues like damp, mould, leaks, heating problems, or structural damage that have not been resolved, you may be able to make a claim. Your landlord has a legal duty to maintain the property.