The terms on which you may use this website. Please read them before you use the site.
This website is operated by Zen Law Limited, trading as The Claims People. We are authorised and regulated by the Solicitors Regulation Authority under No. 569891. Registered in England No. 08128913. VAT No. 143420449. Our registered office is Virginia House, 5-7 Great Ancoats Street, Manchester, M4 5AD.
By using this website you accept these terms. If you do not accept them, please do not use the site.
The information on this website is general information about housing disrepair. It is not legal advice and you should not rely on it as though it were.
Every claim turns on its own facts. Nothing on this site tells you whether you personally have a claim, what your claim is worth, or what the outcome would be. Reading this website, filling in a form or sending us an enquiry does not make us your solicitors. A solicitor and client relationship begins only when we have confirmed in writing that we are acting for you and you have signed a funding agreement with us.
Where we give ranges or examples of compensation, they are broad illustrations of how the courts have approached cases of a similar kind. They are not a valuation of any claim, not a scale of entitlement, and not a promise of what you would receive. We cannot give you a meaningful figure until we have seen your evidence.
We take care to keep this website accurate and up to date, particularly where it sets out the law. The law changes, and pages may become out of date between reviews. We do not warrant that everything on the site is complete or current at the moment you read it.
If you spot something on this site that looks wrong or out of date, please tell us at support@theclaimspeople.co.uk and we will look at it.
You may use this site for your own personal, non commercial use, and you may print or download extracts for that purpose. You may not:
Copy, republish or redistribute our content commercially without our written permission
Use the site in any way that is unlawful, or that could damage or disrupt it
Attempt to gain unauthorised access to the site or any system connected to it
Submit information you know to be false, or someone else's details without their permission
All text, design, graphics and layout on this website are owned by us or licensed to us, and are protected by copyright and other intellectual property rights. Our name, our logo and our branding may not be used without our written permission.
Where we link to another organisation, such as the Legal Ombudsman, the Housing Ombudsman or the Solicitors Regulation Authority, we do so because the information is useful. We do not control those sites and we are not responsible for their content.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected.
Subject to that, we are not liable for loss you suffer because you relied on general information on this website rather than taking advice on your own circumstances.
How we handle information you give us is set out in our privacy policy, and how we use cookies is set out in our cookie policy.
Please use our complaints procedure. It explains how to complain, what happens at each stage, and how to take the matter to the Legal Ombudsman if we cannot put it right.
We may update these terms from time to time. The version on this page is the one that applies when you use the site.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.
Last updated: 16 September 2026.